Duke Medicine 10th Annual Patient Safety & Quality Conference

Durham, NC US
March 20, 2015

The 10th Annual Patient Safety and Quality Conference is to provide a forum for DUHS and DUHS affiliates to learn best practices and innovative concepts related to patient safety and quality from national and local content experts.  Knowledge sharing of internal performance improvement projects are provided during the poster presentation session.


  1. If you are a new user to ETHOS, create a user account with http://continuingeducation.dcri.duke.edu/.
  2. Click on JOIN at the top right corner of the screen to create an account. Complete the fields on the screen and at the bottom of the screen, click Create New Account.
  3. Once you have created an account you are autommatically logged in the website. The Duke CE Portal will send an email from the system confirming you as a user.
  4. Search for the course and scroll down the screen and click Take Course. You will receive an email confirming your enrollment.

Learning Objectives

  • Describe the reasons why healthcare has gone digital only over the past couple of years.
  • Describe at least two pathways by which computerized order entry and bar coding systems can lead to new types of medication errors.
  • Analyze the changes that the IT revolution is likely to have on the future roles of both patients and physicians.
  • Following the presentation of Dr. Wachter, hear from the DUHS Senior Leaders as they describe the current state of technology and future opportunities for providers and patients.
  • Describe key areas where safety has focused since 1999
  • Identify key new areas of  focus for your healthcare institution patient safety
  • List strategies to implement each of the 5 areas
  • Employ the bite-size resilience tool(s) to improve the quality of your interactions with others.
  • Outline a culture of safety with an environment of supporting behaviors inviting of anyone’s concerns
  • Describe lessons learned and plans implemented in the ongoing journey to balance accountability and efforts at maximizing open communication.
  • Practice tools, tactics and research on how to enhance resilience in individuals and work settings
  • Recognize the generational characteristics in the workplace and its importance in working to bring about transformative change in organizational safety and quality
  • List the types of medical errors and the common cognitive errors. 
  • Name the cognitive errors and biases through various case studies. 
  • Describe metacognition and strategies for confronting and overcoming common cognitive errors.
  • Articulate the benefits of learning in the aftermath of a close call or actual event.
  • Understand the history & best use of the Learning from Defects tool.
  • Review performance-shaping factors in complex systems.
  • View how the Learning from Defects tool has been used by others to analyze close call events.
  • Consider how Learning from Defects process could add value to your culture of safety.
  • Describe the potential for err and harm inherent to handoffs of care.
  • Describe best practice recommendations for inpatient handoffs.
  • Highlight strategies and challenges for teaching handoffs
  • Discuss opportunities for further study and innovation involving handoffs
  • Discuss disruptive behavior in the healthcare environment
  • Review case histories and personal experiences of disruptive/hostile situations within the healthcare setting
  • Identify those at risk for mental status change and disruptive behavior or a hostile situation
  • Employ techniques that may eliminate or control disruptive behavior or a hostile situation.
Course summary
Available credit: 
  • 6.00 Attendance
  • 0.60 CEU
  • 6.00 JA Credit
Registration Opens: 
Registration Expires: 
Activity Starts: 
03/20/2015 - 8:00am
Activity Ends: 
03/20/2015 - 5:00pm
Durham Convention Center
301 W Morgan St
Durham, NC 27701
United States

Available Credit

  • 6.00 Attendance
  • 0.60 CEU
  • 6.00 JA Credit

Accreditation Period

Registration Opens: 
Registration Expires: 
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