How to Effectively have Challenging Conversations

February 8, 2024
  • The Workshop on "How to Effectively have Challenging Conversations" in Pediatrics provides Faculty doctors an opportunity to learn the skills and strategies required to engage in challenging conversations, whether it's providing feedback to trainees, addressing sensitive patient issues, or collaborating with colleagues, this interactive workshop is thoughtfully designed to equip faculty doctors with the skills and strategies needed to excel in challenging conversations effectively. Effective communication is essential for fostering learning, resolving conflicts, and ensuring patient care excellence. ** This workshop has been delivered in the past by the Culture and Wellness office (CWB-CC2023)

Target Audience

  • Physicians

Learning Objectives

  • Learning the art of active listening to enhance understanding, empathy, and rapport in challenging conversations.
  • Recognizing common obstacles encountered in challenging dialogues within healthcare and academia.
  • Gaining proficiency in using the Situation-Behavior-Impact (SBI) model, a structured approach for effective feedback and conflict resolution.
  • Discovering strategies for skillfully initiating and navigating challenging conversations to maximize positive outcomes in academic and clinical contexts.
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit(s)™
  • 1.00 Attendance
Registration Opens: 
02/08/2024
Registration Expires: 
02/07/2025
Activity Starts: 
02/08/2024 - 12:00pm EST
Activity Ends: 
02/08/2024 - 2:00pm EST
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Durham, NC 27705
United States
  • Katy Barlett
  • Melissa Segal
  • AMA PRA Category 1 credit(s)

Available Credit

  • 1.00 AMA PRA Category 1 Credit(s)™
  • 1.00 Attendance
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