All cancellation requests must be submitted in writing via email at email@example.com. Registration cancellations received 21 days before the event will be fully refunded minus a processing fee of 10 percent. Cancellation requests submitted within 10 days to 20 days of the event will receive a 50 percent refund minus a processing fee of 10 percent. Cancellation requests received less than 10 days before the event will not be refunded. In the event that the program is cancelled or postponed, we will not be responsible for any travel costs or expenses, including cancellation/change penalties assessed by airlines, travel agencies, or hotels.