2019 Pre-Con: Driving Change- The Power of Activating and Engaging the Frontline Voice

June 12, 2019

The pressure on leaders to quickly achieve excellence is more overwhelming than ever before. Combine this with challenges such as staff retention and every leader is looking for effective ways to drive change. In this workshop, you will be encouraged to reevaluate where the real power for change is…it is in the Front Line. The front line has firsthand information and experience that can lead to innovative and lasting change. The challenge is how to engage their voice in building solutions for the ever-changing health care environment. Including each voice can lead to higher staff engagement and retention of our workforce. Another untapped resource is the power of leading from the “second chair.” Learn how to leverage influence to affect change from anywhere in the organization. This requires intentionally building trust with senior leadership and great teambuilding skills to bring all voices to the table to achieve lasting change. Through interactive exercises and discussion, we will look at the makeup of the current workforce, the importance of coaching instead of managing, and how to lead when you are not in charge. We will explore the correlation between engagement and retention. You will learn the essential role of asking each member of the team to be partners in solutions, the importance of feedback and the role of gratitude.

Target Audience

Leaders of all types (formal and informal) who are looking to gain new insights and skills to drive change through frontline staff while also influencing senior leadership.

Learning Objectives

The learner will correlate staff engagement with the power to drive change.

The learner will identify the strengths of the coaching style of leadership.

The learner will explore the power of leading “from the second chair.”

The learner will discover the importance of the feedback loop when activating the power of the front line

Course summary
Available credit: 
  • 3.50 ACPE - Pharmacist
  • 3.50 ACPE - Pharmacy Technician
  • 3.50 AMA PRA Category 1 Credit(s)
  • 3.50 ANCC
  • 3.50 Attendance
Registration Opens: 
Registration Expires: 
Activity Starts: 
06/12/2019 - 8:00am
Activity Ends: 
06/12/2019 - 12:00pm
San Anotonion, TX
United States

Available Credit

  • 3.50 ACPE - Pharmacist
  • 3.50 ACPE - Pharmacy Technician
  • 3.50 AMA PRA Category 1 Credit(s)
  • 3.50 ANCC
  • 3.50 Attendance
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