Pre-Conference Session 3: The Power of a Healthy Team Dynamic: Reducing Conflict & Empowering Tomorrow's Leaders

San Diego, CA US
June 20, 2018

When it comes to navigating the road to “zero harm” in healthcare, the team dynamic is an indisputable factor affecting patient safety. As important as clinical knowledge and technical skills are, the team members’ ability to collaborate, employ emotional intelligence with teammates, and be empowered to contribute to a common goal are equally essential.  A proactive focus on team formation, addressing conflict and empowering each team member can steadily improve team performance and patient safety.

In this interactive workshop, strategies for developing the essential characteristics of high performing teams will be the initial focus. Participants will discover that unresolved and poorly handled conflict are key contributors to team breakdown and thus, medical error.   Practical TeamSTEPPS strategies and tools to utilize when conflict threatens the team dynamic will be presented. Key skills will be enhanced through practice simulations.

The workshop will close with a focus on how to empower tomorrow’s leaders to champion the change you wish to happen.  This paradigm shift requires a commitment of time and mentoring of the next generation of team leaders to change the culture and achieve sustained excellence in patient safety.

Who Should Register: There are no requirements in order to attend this pre-conference session. While anyone with a desire to understand the relationship between team dynamics and patient safety is welcome, this is an intermediate level course and participants should have basic working knowledge of TeamSTEPPS tools and concepts. This workshop is particularly suited for those who wish to improve their knowledge and application of TeamSTEPPS tools in resolving conflict that is threatening the team dynamic.

Target Audience

Interdisciplinary team members (physicians, nurses, pharmacists, pharmacy technicians, allied health professionals, non-clinical and administrative professionals, etc.) who already have good understanding of TeamSTEPPS tools and skills.  

All target audience members are eligible to receive continuing education credit (Joint Accreditation (JA) credit hours, upon successful completion of the learning activity, and end-of-activity evaluation.  No certificates of attendance are awarded for this course.

Learning Objectives

At the conclusion of this activity, learners will be able to:

  • Identify foundational characteristics of high performing teams.
  • Utilize TeamSTEPPS leadership and communication tools to address conflict.
  • Discuss key strategies for intentionally empowering the next generation leaders.
Course summary
Available credit: 
  • 3.75 ACPE - Pharmacist
  • 3.75 AMA PRA Category 1 Credit(s)
  • 3.75 ANCC
Registration Opens: 
06/20/2018
Registration Expires: 
06/19/2019
Activity Starts: 
06/20/2018 - 8:00am
Activity Ends: 
06/20/2018 - 12:00pm
Rating: 
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Manchester Grand Hyatt
1 Market Place
San Diego, CA 92101
United States

Jay Bhatt, DO, MPH, MA, FACP

President, Health Research & Educational Trust (HRET)

Senior Vice President and Chief Medical Officer, American Hospital Association (AHA)

Chicago, IL

Chris Hund, MFA

Director of Quality

Health Research & Educational Trust (HRET)

American Hospital Association (AHA)

Chicago, IL

Jen Braun, MPH

Senior Program Manager

Health Research & Educational Trust (HRET)

American Hospital Association (AHA)

Chicago, IL

Abra Evensky, MA

Program Specialist

Health Research & Educational Trust (HRET)

American Hospital Association (AHA)

Chicago, IL

Kyle Rehder, MD, FCCP

Physician Quality Officer

Duke University Health System

Duke Patient Safety Center

Associate Professor of Pediatrics

Duke University School of Medicine – Department of Pediatrics

Pediatric Critical Care Medicine Specialist

Duke University Medical Center

Durham, NC

Maria Grella, PharmD

Coordinator, Clinical Pharmacy

Northwell Health

Great Neck, NY

Bill Gordon, DMin, MDiv, BS

Instructor – Interprofessional Studies, Pre-Professional Health Sciences, Biomedical Sciences

Rosalind Franklin University of Medicine and Science

College of Health Professions

North Chicago, IL

Lori Thuente, PhD, RN

Interprofessional Education Specialist

DeWitt C. Baldwin Institute for Interprofessional Education

Rosalind Franklin University of Medicine and Science

College of Health Professions

North Chicago, IL

Scott Rothenberg, BS

Community Engagement Specialist

DeWitt C. Baldwin Institute for Interprofessional Education

Rosalind Franklin University of Medicine and Science

College of Health Professions

North Chicago, IL

Available Credit

  • 3.75 ACPE - Pharmacist
  • 3.75 AMA PRA Category 1 Credit(s)
  • 3.75 ANCC

Accreditation Period

Registration Opens: 
06/20/2018
Registration Expires: 
06/19/2019
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