Pre-Conference Session 3: The Power of a Healthy Team Dynamic: Reducing Conflict & Empowering Tomorrow's Leaders
When it comes to navigating the road to “zero harm” in healthcare, the team dynamic is an indisputable factor affecting patient safety. As important as clinical knowledge and technical skills are, the team members’ ability to collaborate, employ emotional intelligence with teammates, and be empowered to contribute to a common goal are equally essential. A proactive focus on team formation, addressing conflict and empowering each team member can steadily improve team performance and patient safety.
In this interactive workshop, strategies for developing the essential characteristics of high performing teams will be the initial focus. Participants will discover that unresolved and poorly handled conflict are key contributors to team breakdown and thus, medical error. Practical TeamSTEPPS strategies and tools to utilize when conflict threatens the team dynamic will be presented. Key skills will be enhanced through practice simulations.
The workshop will close with a focus on how to empower tomorrow’s leaders to champion the change you wish to happen. This paradigm shift requires a commitment of time and mentoring of the next generation of team leaders to change the culture and achieve sustained excellence in patient safety.
Who Should Register: There are no requirements in order to attend this pre-conference session. While anyone with a desire to understand the relationship between team dynamics and patient safety is welcome, this is an intermediate level course and participants should have basic working knowledge of TeamSTEPPS tools and concepts. This workshop is particularly suited for those who wish to improve their knowledge and application of TeamSTEPPS tools in resolving conflict that is threatening the team dynamic.
Target Audience
Interdisciplinary team members (physicians, nurses, pharmacists, pharmacy technicians, allied health professionals, non-clinical and administrative professionals, etc.) who already have good understanding of TeamSTEPPS tools and skills.
All target audience members are eligible to receive continuing education credit (Joint Accreditation (JA) credit hours, upon successful completion of the learning activity, and end-of-activity evaluation. No certificates of attendance are awarded for this course.
Learning Objectives
At the conclusion of this activity, learners will be able to:
- Identify foundational characteristics of high performing teams.
- Utilize TeamSTEPPS leadership and communication tools to address conflict.
- Discuss key strategies for intentionally empowering the next generation leaders.
Jay Bhatt, DO, MPH, MA, FACP
President, Health Research & Educational Trust (HRET)
Senior Vice President and Chief Medical Officer, American Hospital Association (AHA)
Chicago, IL
- Medical Director
- Email: jbhatt@aha.org
- Phone: 312-422-2609
Chris Hund, MFA
Director of Quality
Health Research & Educational Trust (HRET)
American Hospital Association (AHA)
Chicago, IL
- Course Director
- Email: chund@aha.org
- Phone: 312-422-2637
Jen Braun, MPH
Senior Program Manager
Health Research & Educational Trust (HRET)
American Hospital Association (AHA)
Chicago, IL
- Planner
- Email: jbraun@aha.org
- Phone: 312-422-2652
Abra Evensky, MA
Program Specialist
Health Research & Educational Trust (HRET)
American Hospital Association (AHA)
Chicago, IL
- Planning Committee
- Email: aevensky@aha.org
- Phone: 312-422-2926
Kyle Rehder, MD, FCCP
Physician Quality Officer
Duke University Health System
Duke Patient Safety Center
Associate Professor of Pediatrics
Duke University School of Medicine – Department of Pediatrics
Pediatric Critical Care Medicine Specialist
Duke University Medical Center
Durham, NC
- Planning Committee
- Email: kyle.rehder@duke.edu
- Phone: 919-684-8111
Maria Grella, PharmD
Coordinator, Clinical Pharmacy
Northwell Health
Great Neck, NY
- Planning Committee
- Email: MGrella@northwell.edu
- Phone: 718-470-4805
Bill Gordon, DMin, MDiv, BS
Instructor – Interprofessional Studies, Pre-Professional Health Sciences, Biomedical Sciences
Rosalind Franklin University of Medicine and Science
College of Health Professions
North Chicago, IL
- Planning Committee, Speaker
- Email: william.gordon@rosalind.franklin.edu
- Phone: 847-578-8327
Lori Thuente, PhD, RN
Interprofessional Education Specialist
DeWitt C. Baldwin Institute for Interprofessional Education
Rosalind Franklin University of Medicine and Science
College of Health Professions
North Chicago, IL
- Planning Committee, Speaker
- Email: lori.thuente@rosalind.franklin.edu
- Phone: 847-578-3257
Scott Rothenberg, BS
Community Engagement Specialist
DeWitt C. Baldwin Institute for Interprofessional Education
Rosalind Franklin University of Medicine and Science
College of Health Professions
North Chicago, IL
- Planning Committee, Speaker
- Email: scott.rothenberg@rosalind.franklin.edu
- Phone: 847-578-3257
Available Credit
- 3.75 ACPE - Pharmacist
- 3.75 AMA PRA Category 1 Credit(s)™
- 3.75 ANCC