Patient Centered Communication (Plenary Session 1 - Kathleen Lynam)

1. Recognize why communication and partnering with our patients are an imperative for healthcare organizations today.
2. Identify the critical need for a Patient Centered Communication model (RELATE) and the partnering with patients.
3. Establish the framework for adopting RELATE and partnering with patient for one executed safety measure in the workplace.
4. Provide a tool and guidelines for creating, adopting and implementing an action plan.

Poster Presentations – Gallery Walk

1. Recognize quality improvement and patient safety best practices from colleagues across the health system by participating in the poster presentation session.

Charting the Course (Plenary Session 2 – John Nance)

1. Identify the main focus for leaders in creating and sustaining true cultural change.
2. Describe the steps necessary to maximize synergy and establish a collective shared organizational vision.
3. Explain the difference between philosophy, strategy and tactics in establishing a patient-centric culture.
4. List three new leadership skills that are mandatory in order for an organization to thrive under the new paradigm of “No Outcome, No Income”.

Concurrent Sessions 12:45-2:15 (Session A: Mini-Resilience -  Bryan Sexton)

1. Practice tools, tactics and research on how to enhance resilience in individuals and work settings

Concurrent Sessions 12:45-2:15 (Session B: Kathleen Bartholomew)

1. Describe the origin of peer-to-peer hostility and the reasons for our behaviors as we begin to create a healing environment for ourselves, our peers, as well as our patients.

Concurrent Sessions 12:45-2:15 (Session C: Murphy, Saladino, Mall, Abela)

1. Learn how to enhance the safety awareness in your work setting by understanding how to create a local safety program.
2. Describe best practices and lessons learned from different clinical areas with a unit-based safety program. 

Concurrent Sessions 12:45-2:15 (Session D: McCulloh, Sexton, Maher, Epling, Andolsek, Dixon, Kramer)

1. Explain the concept of “second victim” and how Duke Medicine is providing support to providers and staff.

Concurrent Sessions 12:45-2:15 (Session E: Cognitive Errors -  Milne, Fox, Gordon)

1. Describe common mental processing errors that may result in insufficient or incorrect clinical conclusions
2. Identify the scope of this patient safety concern in US Healthcare (external statistics)
3. Describe methods that can be employed to reduce the risk of cognitive error

Concurrent Sessions 2:30p – 4:00p  (Session F: John Nance)

1. Describe the process of developing a Collegial Interactive Team (CIT), one that unites a collection of professionals who clearly embrace a common goal (doing what is best for the patient) to a team in which every member, including the leader, has equal respect and appreciation for all other members. 
2. Discuss why “trust” is an indispensable component of a CIT and why trust in the traditionally fear-based system of healthcare requires a standard of conduct and accountability for everyone. 

Concurrent Sessions 2:30p – 4:00p (Session G Relationship Resilience: Sexton)

1. Recognize, interpret and apply recent findings in stress research that demonstrate how predictability and control impact the experience of a stress response in individuals.
2. Identify strategies used to build teamwork and reduce disruptive behaviors. 

Concurrent Sessions 2:30p – 4:00p (Session H- QI Essentials: Holroyd, Ross, McCarver, Granger, Marstiller)

1. Review Duke’s approach to operational and clinical excellence
2. Understand how to use principles of  quality improvement and key tools to improve clinical and operational effectiveness

Concurrent Sessions 2:30p – 4:00p (Session I- Pt. Engagement: Christensen, Orto, Spencer, Henninger, McLean, Ennis, Hartman

1. Discuss current guidelines to enhance patient engagement, strategies of using patient input to improve the patient experience, and hear about Duke Medicine’s best practices from their local Patient Advisory Councils (PACs). 

Concurrent Sessions 2:30p – 4:00p (Session J – Experts ≠ Expert Teams: Milne)

1. Create enthusiasm for adoption of evidence-based approaches to improving teamwork.
2. Describe the TeamSTEPPS model for enhancing performance and patient safety.
3. Identify TeamSTEPPS skills that would be valuable in a particular work setting.