Wednesday, May 28, 2014

Hem Onc Grand Rounds

Duke South Amphitheater

7:30-9:00 am  

During the RELATE – Words That Work Workshop, the participants will:

• Understand the differences between the emotional and clinical needs of patients
• Identify and apply effective communication skills
• Practice using Words That Work to relieve patient anxiety and increase understanding

Learn and use the RELATE model, which includes active listening techniques for reducing patient anxiety and promoting safety, satisfaction and loyalty.

Brenda Radford

Director, Guest Services

(Patient & Visitor Relations, Concierge Services, International Patient Services, Arts & Health, Volunteer Services)

Duke University Hospital

and

Pamela Turner

Strategic Services Associate

Duke University Hospital